Your payment will not be accepted if the credit/debit card you are using to make the payment is not registered to the same address as the billing address that is on your account. This is a measure we take to protect both our customers and ourselves from fraud.
If your card is registered to the same address, please ensure that you have entered the correct security code and expiry date. If this still doesn’t work, your card issuer may have declined your payment.
Please contact them directly as we do not have any information about why payments are declined.
If you have any further issues with making payments, you can call us on 0333 777 4560**
**For call charges contact your service provider.