How do I return?

On 3rd October 2023, Next became the host of the new Joules website on our new platform. Please see below for information on how to return orders before this date.

For orders placed before 3rd October 2023:

Returns in respect of orders placed online before 3rd October 2023, must be made within 14 days from receipt of the items, in line with Joules previous Returns Policy. Items must be unworn and unwashed.

Simply return your items using your dispatch note as you would normally. If you no longer have your returns note please send your items back using our Royal Mail portal https://www.royalmail.com/track-my-return, and complete the prompts on screen.

If you have any questions about orders placed before the 3rd October 2023, please call us on 0333 777 4560.

For orders placed after the 3rd October 2023 please see below for more information on how to return.

Joules or Next Store	It’s completely FREE to return your items to any Joules Store or one of the 500+ Next Stores! No label required - the store assistant will simply scan your items at the till. A 3rd party is able to return on your behalf. Click here to find your nearest Joules store and check opening times. Click here to find your nearest Next store and check opening times.
Collection from home	Via our Evri Courier Collection Service Collections from home are available Monday to Saturday, and can be booked up to 7 days in advance. A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return. To arrange a collection please follow these simple steps: Login into ‘My Account’ and select “Arrange a return”. Place all items into one parcel bag with the despatch notes inside of your parcel. Attach one returns label to the outside of the parcel (regardless of the items coming back). Have your parcel ready to hand over to the courier on the day of collection. Alternatively you can click here and follow the step by step instructions on how to return. For even more convenience you can download the Evri App from either the App Store or Google Play Store.
Evri ParcelShop	To your local ParcelShop With over 8,500 locations and open 7 days a week, Evri ParcelShop offers an eco-friendly way to get your parcels back to us. A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return. To return to a ParcelShop please follow these simple steps: Place all items into one parcel bag with the despatch notes inside of your parcel. Attach one returns label to the outside of the parcel (regardless of the items coming back). Take your items to the nearest ParcelShop, follow the instructions on the Evri self service terminal, and then hand your parcel to the shop assistant Please keep hold of your tracking receipt. We’ll email to confirm the collection and let you know when we’ve credited/refunded your items. For further information on Evri Parcelshops click click here. To request a returns label click here or print a returns label in store by following the instructions on the terminal at your ParcelShop. For even more convenience you can download the Evri App from either the App Store or Google Play Store.
Evri Locker	To your local Evri Locker With over 1,500 locations and available 24/7, Evri Lockers offer an eco-friendly way to get your parcels back to us. A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return. To return to an Evri Locker please follow these simple steps: Place all items into one parcel bag with the despatch notes inside of your parcel. Attach one returns label to the outside of the parcel (regardless of the items coming back). Take your items to the nearest Evri locker, scan the returns label to open the locker and place your parcel inside, closing the door securely Please keep hold of your tracking receipt. We’ll email to confirm the collection and let you know when we’ve credited/refunded your items. For further information on Evri Lockers click here. To arrange your return click here For even more convenience you can download the Evri App from either the App Store or Google Play Store.

*If you request a courier to collect any items from home or return using a Evri ParcelShop, a £2.50 return charge will be applied for each collection made by our courier, regardless of the number of items collected. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you return the whole order the £4.95 delivery charge will be refunded.

**For call charges contact your service provider.