Please allow the timescales set out below to receive your refund. In most cases we will send an email confirming we have processed a refund and include an ARN (Acquirer Reference Number) for the payment.
Please quote the ARN if you need to query a refund with your bank e.g. if there is a delay in the refund showing in your bank account. The email will come from our partner Next.
Please note, sometimes the refund will show on the same date as your purchase / order and not the date it was returned.
| PAYMENT METHOD | TIMESCALE |
| Credit / Debit Card | 5 Working Days |
| PayPal | 1 Working Day |
| Applepay | 5 Working Days |
| Giftcard / Evoucher | 5 Working Days |
| nextpay | 1 Working Day |