All Joules Wellies purchased through our Joules Shops (including fates and fairs) or via Joules.com are guaranteed to the original purchaser for 12 months from the date of purchase against manufacturing faults.
Please note that this guarantee does not cover damage caused by misuse or by normal everyday wear and tear, such as scratches and scuffs, wear on the soles or inappropriate care. Any repairs or alterations carried out on the Wellies by a third party will invalidate this guarantee.
Purchased Online at Joules.com
If you have a manufacturing fault with your Joules Wellies, please contact our customer services team using the following form and remember to add images of the fault and proof of purchase, without them we may not be able to resolve your query.
Purchased in Store (Including fairs, fates & shows)
If your purchase was made in store, please take the faulty item along with proof of purchase to any of our Joules Stores. (This DOES NOT need to be the same store the purchase was made from)
Purchased from wholesale retailer
If you have purchased your Joules Wellies from anywhere other than Joules.com or a Joules store, please contact the store / website that you made the transaction with. Please ensure you have your proof of purchase.