General

My Account

• How can I change my personal details?
• What if I've forgotten my password?
• How do I sign in?
• How do I close my account?

Placing an order

• How do I place an order?
• Can I change or cancel my order?
• Can I order a Gift Card or E-voucher online?

Delivery

• Will all my items be delivered together?
• Do I have to be there to sign for delivery?
• What are my delivery options?
• Evri Delivery App
• Can I have my order delivered to an alternative or work address?
• Do you deliver overseas?

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Returns

• Can I arrange an Exchange?
• How do I return an online order?
• Are there any items I can't return?

Refund Query

• How long will it take to receive a credit or refund for returned items?
• I can’t see my refund in my bank account yet?
• How long do I have to return an item?

Payments

• How do I manage saved cards?
• What is a credit card security number?
• What payment methods do you accept?
• Can I make a payment by PayPal?
• What if my payment isn't accepted?

Other

• How to apply to be forgotten
• Our company details
• Security
• Joules Wellington Guarantee
• Size Guides
• Exchanging an item

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